Shipping-iconFREE SHIPPING*

Shipping-iconBIODEGRADABLE

Shipping-iconPERFECT FIT GUARANTEE

My Cart

Cart is empty

FAQ - Help with our Nappies & Wipes

Articles in this section
  • Do you have Samples?
  • Are your nappies absorbent?
  • Do your nappies have a Wetness Indicator?
  • How does the Wetness Indicator work?
  • Do your nappies have prints on them?
  • How do you dispose of the nappies?

  • How many nappies are in a box?
  • What are your nappies made from?
  • Why did you choose to make your nappies from bamboo?
  • What will my baby’s bum sit on?
  • How/why do your nappies prevent nappy rash?
  • Where are your nappies made?
  • Are your nappies vegan?
  • How does your 100% satisfaction guarantee work?
  • What is the best size for my baby?
  • Which is the front of the nappy pant?
  • What are your wipes made from?
  • What ingredients are in your Eco Baby Wipes formula?
  • Are your nappies TCF (totally chlorine free)?
  • How do I know that your nappies are made safely?

Do you have Samples?

We have Single Packs available as a one-time purchase.

They're designed to last 5-7 days, which is the perfect amount of time to test their absorbency in all situations, their natural rash resistance on your bub's skin and the fit.

Are your nappies absorbent?

They’re SUPER absorbent! You shouldn’t have to choose between eco-friendly and quality/performance. We’ve created the best of both worlds.

Comfy Koalas Eco Nappies hold up to 680ml of absorbency (that's a lot of wees) with the core power of FSC Certified wood pulp & high quality Japanese SAP (plant based polymer) combined, giving you up to 12 hours of protection.

Plus, the wetness indicator tells you when it’s time to change.

A little bit of extra sleep? You're welcome!

Do your nappies have a Wetness Indicator?

Of course! At Comfy Koalas we only focus on what matters, that's why our nappy features a practical wetness indicator but no unnecessary prints.

The Wetness Indicator is a yellow line on the nappy that changes to blue when your little koala needs changing.

It's made from polymer that is safe and non-toxic. We use the hot melt process which uses antioxidant antioxidant; 6683-19. This is the best process for baby and the environment.

How does the Wetness Indicator work?

The Wetness Indicator is a yellow line on the nappy that changes to blue when it’s wet.

Do your nappies have prints on them?

Our nappies are plain white with a yellow Wetness Indicator.

Our nappy pants have a little koala face on the front, to indicate which way to pop them on. We use a safe, water base for this motif.

No all-over prints, no oil-based inks, no dyes.

No toxins or nasty chemicals.

No: chlorine, alcohol, perfumes, latex, PVC, TBT, antioxidants, phthalates or preservatives.

No fuss.

How do you dispose of the nappies?


All you need to do is pop the nappies into a biodegradable bag, and then into the regular garbage bin.

How many nappies are in a box?

The quantity of nappies in each Monthly Box varies depending on size:

Size 1 (Newborn 2-4kg) - 216 Nappies per box

Size 2 (Infant 3–8kg) - 192 Nappies per box

Size 3 (Crawler 6–11kg) - 176 Nappies per box

Size 4 (Toddler 9–14kg) - 144 Nappies per box

Size 5 (Walker 12–18kg) - 128 Nappies per box

Size 5 (Walker Nappy Pants 12-17kg) - 120 Pants per box

Size 6 (Walker Nappy Pants 17kg+) - 120 Pants per box

What are your nappies made from?

Our nappy is predominately plant-based (67%) and biodegradable made from ethically sourced, FSC Certified Bamboo and chlorine-free wood pulp.

Full ingredients list 

Top and back sheets are made from ethically sourced, biodegradable Premium Bamboo fiber non-woven.

Our super absorbent core technology combines FSC Certified chlorine-free Wood Pulp and high-quality Japanese SAP. 

Our absorbent core’s liner uses preservative-free Pure Aloe Vera, sourced from Germany.

Our wetness indicator is made from naturally occurring polymer and is safe and non-toxic. We use the hot melt process which uses antioxidant antioxidant; 6683-19. This is the best process for baby and the environment.

Other elements like our anti-leak guard cuffs, secure front tabs, waistband and flexible coatings contain some plastic for elasticity and performance; Polypropylene, Biaxial Oriented Polypropylene and Styrenic thermo elastomer. 

They’re been independently tested by SSG Labs to be completely free of toxins, with no: chlorine, alcohol, perfumes, latex, PVC, TBT, antioxidants, phthalates, formaldehyde, pesticides, heavy metals or preservatives.

Our hypoallergenic nappies have been dermatologically tested for sensitive skin (goodbye nappy rash!) and also have no prints, no ink, and no oil-based dyes.

Why did you choose to make your nappies from bamboo?

For SO many reasons!

Here’s 6:

1) Bamboo is a highly sustainable, fast-growing and naturally renewable tree-like grass that doesn’t need pesticide or herbicide and requires very little water to grow.

2)It’s the fastest growing grass, and can grow up to 119 cm in 24 hours!

3) It doesn’t require replanting after harvesting due to its vast root network.

4)It’s amazingly soft & comfy (perfect for your baby’s delicate skin).

5) It has antimicrobial properties which allows our nappies to contain no chemicalnasties or skin irritating ‘enhancers’ such as Chlorine, Latex, PVC, TBT,  Perfume, Lotions or Phthalates.

6) It has natural Antibacterial qualities as well as being Hypoallergenic.

 

We’re proud to be an FSC certified company. The FSC (Forest Stewardship Council) certification covers the sustainable management of bamboo plantations.

What will my baby’s bum sit on?

100% natural fibres - no plastic! Your little koala’s bum will be protected by bamboo and preservative-free aloe vera gel.

How/why do your nappies prevent nappy rash?

Our nappies are made predominantly from bamboo. Bamboo contains antimicrobial properties which allows our nappies to contain no chemical nasties or skin irritating ‘enhancers’ such as Chlorine, Latex, PVC, TBT,  Perfume, Lotions and Phthalates. Our hypoallergenic nappies have been dermatologically tested for sensitive skin and also have no prints, no ink, and no oil-based dyes.

Where are your nappies made?

We make our Eco Nappies with the help of our manufacturing partner, an environmentally certified factory in Xiamen, China.  

We personally met with several manufacturers, inspected factories and their processes before selecting our partner. We chose them for a number of reasons, including their ethical workplace practices, their bamboo specialism and environmental certifications; OEKO-TEX®, FSC + more. 

Our manufacturing partner regularly undertakes independent workplace audits by 'Amfori, Trade with Purpose' as part of their commitment to sustainability and ethical workplace pay/practices and consistently delivers great results.

Our goal has always been to make the most sustainable nappies possible with no nasties. 

We love supporting local, but it's not always that simple. 

When we started Comfy Koalas we researched manufacturing in Australia, but the commercial bamboo industry (plantations, equipment and manufacturing technology) are still in early stages, so for a business looking to make a complex bamboo nappy like ours, it's just not yet feasible. 

By using our manufacturing partner in China we're able to achieve our goal. We can also keep the price affordable, meaning we can encourage more people to ditch toxic plastic nappies. In addition to this, we are able to reduce our environmental footprint, as we don't need to ship tonnes of bamboo to Australia for treatment and manufacturing, it's all done there. 

We're a family-owned nappy brand and the rest of our team; marketing, business development, warehouse management, logistics are all based in our combined office/warehouse on Sydney's Northern Beaches (complete with our office puppy, little Oz ❤️).

 

.

Are your nappies vegan?

Yes! We're Certified Vegan Friendly by Safe Cosmetics Australia.

How does your 100% satisfaction guarantee work?

If you and your little koala are not COMPLETELY happy with the nappies you purchased, we’ll either refund every cent you’ve paid or send you a different size – whichever option you prefer. (We'll even send you a Return Shipping Label, so you’re not out of pocket for any postage).

What is the best size for my baby?

Our sizes are based on the weight and age of your baby. We recommend focusing on the weight guide as all bubs grow and develop at different times.

Size 1 (Newborn 2-4kg)

Size 2 (Infant 3–8kg)

Size 3 (Crawler 6–11kg)

Size 4 (Toddler 9–14kg)

Size 5 (Walker 12–18kg)

Size 5 (Walker Nappy Pants 13-17kg)

Size 6 (Walker Nappy Pants 17kg+)

Learn more about our sizing in our Fit Guide

Which is the front of the nappy pant?

Our nappy pants have a little koala face motif on the front, to let you and your toddler know which is the front.

This is safe, water based and adorable.

What are your wipes made from?

Our baby wipes cloth is 100% FSC Certified biodegradable Bamboo, which is both super-soft and durable. They biodegrade in 90 days* and are compostable.

What ingredients are in your Eco Baby Wipes formula?

Comfy Koalas Biodegradable Eco Baby Wipes are thoughtfully different. We use oh-so-soft hypoallergenic bamboo and natural ingredients.

We designed our formula from scratch, with a leading Australian Skincare Chemist (and mum!) to ensure they’re as gentle and nourishing as our Award Winning Eco Nappies.

We choose only the best natural ingredients to soothe & protect delicate skin, with Aloe, Jojoba and Vitamin E combined.

Unlike most wipes on the supermarket shelf - we proudly contain no cheap or irritating nasties; no plastic, synthetics and no fragrance. No parabens, alcohol, chlorine, methylisothiazolinone, phenoxyethanol, bronopol or harsh preservatives = happy bum, happy planet.

Independently dermatologically tested for sensitive skin by TÜV SÜD Germany.

Our All-Natural Formula
Water
Aloe vera botanical (Soothes and moisturises)
Vitamin E (Nourishes and protects)
Pro Vitamin B (Panthenol) (Anti-inflammatory)
Jojoba (Improve the skin’s barrier)
Disodium Cocoamphodiacetate (coconut oil derived) (Cleanses)
Naturally derived Sodium Benzoate (A Food Grade gentle preservative that keeps our wipes fresh)
Hydroxyacetophenone (Antioxidant) (Soothes the skin)
Citric acid (Derived from fruit) (Helps maintain natural pH balance
Ethylhexylglycerin (Naturally derived) (Moisturises)
Polyaminopropyl Biguanide (Naturally derived) (Cleanses/keeps your wipes fresh).

*We choose only the best and safest ingredients, with the lowest EWG rating of 1-2. The EWG - Environmental Working Group rates ingredients on factors calculated from nearly 60 integrated toxicity, regulatory, and study availability databases from 1-10.

Are your nappies TCF (totally chlorine free)?

Yes! Our nappies are proudly TCF (totally chlorine free). We use 0% chlorine and 0% chlorine derivatives in our production, which is a much safer process for your baby and the environment.

How do I know that your nappies are made safely?

Great question. We're serious about what we do, so our nappy is Certified OEKO-TEX® STANDARD 100. This standard is the world's most trusted label for textile harmful substance testing. It stands for customer confidence and high product safety.

You can be certain that every component of our nappy has been independently tested for harmful substances and is safe.

The tests were conducted by an independent OEKO-TEX® partner institute on the basis of OEKO-TEX's® extensive criteria catalog. In the test they take into account numerous regulated and non-regulated substances, which may be harmful to human health. The limit values for the STANDARD 100 go beyond national and international requirements.

Our nappies are Product class 1, which includes products for babies and has the strictest requirements and limit values.

Comfy Koalas are completely free of toxins, with no: chlorine, alcohol, perfumes, latex, PVC, TBT, antioxidants, phthalates, formaldehyde, pesticides, heavy metals or preservatives. All processes we use are TCF (totally chlorine free).

We're also independently certified 'Made Safe' and 'Non Toxic' by SCA (Safe Cosmetics Australia).

Get Social With Us

@comfykoalas

We adore seeing your little koalas in the wild. Don't forget to tag us & #everypoopcounts