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FAQ - Ordering-Issues-Detail

Articles in this section
  • Help! The first-time discount code isn’t working?!
  • Oops, I forgot to apply the discount code to my first Monthly Box!
  • EEK, I ordered the wrong size nappy!?

Help! The first-time discount code isn’t working?!

The 30% discount code only applies to your first Monthly Box, which is a Recurring Subscription. The code won’t work if you have checked out with a 'one-time purchase' in your cart, or if you’ve already used the code in the past.

Oops, I forgot to apply the discount code to my first Monthly Box!

Poop happens! But don’t fret – send us an email and we’ll refund you30%:hello@comfykoalas.com.au

EEK, I ordered the wrong size nappy!?

Please get in touch with our friendly Customer Service team ASAP so they can adjust your order before it’s posted:hello@comfykoalas.com.au

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We adore seeing your little koalas in the wild. Don't forget to tag us & #everypoopcounts