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FAQ - Help with Placing an Order

Articles in this section
  • Help! The first time discount code isn’t working?!
  • Oops, I forgot to apply the discount code to my first Monthly Box!
  • I ordered the wrong size nappy!?
  • How does the Referral Program work?
  • I have a special promo code from a partner brand - how does it work?

Help! The first time discount code isn’t working?!

Our discount codes only apply to your first Monthly Subscription Box of Nappies or Nappies & Wipes Bundle Box, which is a Recurring Subscription. The code won’t work if you have checked out with a 'one-time purchase' in your cart, or if you’ve already used the code in the past or had a subscription in the past. If for some reason, you're able to check out with a 'first time' discount code, but this is not your first Monthly Subscription Box of Nappies or Nappies & Wipes Bundle Box we are not obliged to honour this.

*One introductory promo code per person/household. Code exclused Wipes only boxes.

Oops, I forgot to apply the discount code to my first Monthly Box!

Poop happens! But don’t fret – send us an email and we’ll refund you the difference hello@comfykoalas.com.au

I ordered the wrong size nappy!?

Please get in touch with our friendly Customer Service team ASAP so they can adjust your order before it’s posted hello@comfykoalas.com.au

How does the Referral Program work?

We're thrilled you love our Eco baby products and want to spread the word - so now we’re rewarding you for it!


Give $35 off to a friend & Get 3 FREE packs of Eco Wipes


When you spend a minimum of $80 on a subscription (excluding shipping) and are an active subscriber, you’re eligible to participate in our Referral Program via the special REWARD link in your Customer Portal.

The reward link will generate an offer code for your friends for $35 off their first subscription.* To redeem, your friend will need to use the unique code you provide.

When your friend makes their first Monthly Box Subscription purchase, we’ll let you know via email.

To be eligible for your referral reward, your friend cannot return their purchase. The validation period is 21 days.

Once we have validated the purchase, you’ll score your reward! No need to do a thing, pop your feet up and we’ll send you 3 free packs of our Game Changing Eco Baby Wipes. You’ll receive an email confirmation once they’ve been sent.

From the bottom of our hearts, thank-you for telling your friends about us. Every Poop Counts!

I have a special promo code from a partner brand - how does it work?

Pigeon partner promo codes:
Code is valid for Pigeon customers who purchase applicable items from Pigeon and recieve a promo code gift in their order. Proof of purchase may be required. Valid for new Comfy Koalas customers only. One discount per person / household. Valid until 31 Dec 2022.

BaoBag partner promo codes:

Code is valid for BaoBag recipents only. New customers only. One discount per person / household. Valid until 30 April 2024.


OzBargain Community promo code:
Subscription Box code is valid on your first subscription box order only, purchased at comfykoalas.com.au. One discount per person / household. Valid until 30 June 2023.


If for some reason, you're able to check out with a partner promo code but do not meet the eligability listed, we are not obliged to honour this.


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We adore seeing your little koalas in the wild. Don't forget to tag us & #everypoopcounts