FAQ - Subscriptions & Account detail

Articles in this section
  • How does the subscription work?
  • Will I be locked into a subscription?
  • Can I try them out before buying a box?
  • How many nappies are in a box?
  • Can the delivery frequency be changed?
  • Can the subscription be cancelled?
  • How much does the subscription cost?

How does the subscription work?

It’s easy peas. Once you order a Monthly Box (recurring subscription), you'll be automatically billed and sent a box of Comfy Koalas nappies every 4 weeks. You can change this frequency to anything you like, and there are no lock in contracts – we are 100% flexible.

Will I be locked into a subscription?

No, your subscription can be cancelled at any time, for any reason. We know that's neaky lock-in contracts are almost as frustrating as the doorbell ringing when you have finally got your little koala down for a nap. That’s why we’re entirely flexible with all parents .You can skip boxes, adjust the frequency, change the next charge date, swap the sizes, cancel, re-activate, and update your personal details whenever you like.

Can I try them out before buying a box?

Of course! Single Packs are available as a one-time purchase. Simply choose your size, select ‘Single Pack’ within the Quantity drop down, and click ‘one-time purchase’.

How many nappies are in a box?

Thequantity of nappies per box varies for each size:

Infant(Small, 3–8kg’s): 192 Nappies

Crawler(Medium, 6–11kg’s): 176 Nappies

Toddler(Large, 9–14kg’s): 144 Nappies

Walker(Extra Large, 12–18kg’s): 128 Nappies

 

Wealso sell Single Packs & Double Packs containing smaller quantities.

Can the delivery frequency be changed?

Yes! Subscriptions are automatically set to Monthly, however you can adjust the frequency to anything you like. We have some customers who like to receive their box every 3weeks, and we have others who prefer every 2 months. The frequency is entirely flexible.

Can the subscription be cancelled?

Your subscription can be cancelled at any time, for any reason. We know that sneaky lock-in contracts are almost as frustrating as the doorbell ringing when you have finally got your little koala down for a nap. That is why we are entirely flexible with all parents. You can skip boxes, adjust the frequency, change the next charge date, swap the sizes, cancel, re-activate, and update your personal details whenever you like.

How much does the subscription cost?

Monthly Boxes (recurring subscriptions) are $92.95 each month, which includes shipping .First time customers can score 30% off their first Monthly Box using this promocode at check out: CK-PROMO30.

Here are some other helpful topics

Shipping-Returns
Product-Sizing
Environment-Sustainability
Ordering-Issues
Existing-Customers