FAQ - Help with Subscriptions & Account

No, your subscription can be cancelled at any time, for any reason. We know that's neaky lock-in contracts are almost as frustrating as the doorbell ringing when you have finally got your little koala down for a nap. That’s why we’re entirely flexible with all parents .You can skip boxes, adjust the frequency, change the next charge date, swap the sizes, cancel, re-activate, and update your personal details whenever you like.

Of course! Single Packs are available as a one-time purchase. Prices start at $18.95.

The quantity of nappies in each Monthly Box varies depending on size:

Size 1 (Newborn 2-4kg) - 216 Nappies per box

Size 2 (Infant 3–8kg) - 192 Nappies per box

Size 3 (Crawler 6–11kg) - 176 Nappies per box

Size 4 (Toddler 9–14kg) - 144 Nappies per box

Size 5 (Walker 12–18kg) - 128 Nappies per box

Size 5 (Walker Nappy Pants 12-17kg) - 120 Pants per box

Size 6 (Walker Nappy Pants 17kg+) - 120 Pants per box

Learn more about our sizing in our Fit Guide

Still not sure? No worries! We offer free returns & size exchanges + fit advice via hello@comfykoalas.com.au.

Yes! Subscriptions are automatically set to Monthly, however you can adjust the frequency to anything you like. We have some customers who like to receive their box every 3 weeks, and we have others who prefer every 2 months. The frequency is entirely flexible.

It takes 15 seconds 🐨

When you make your first reoccurring purchase, you'll receive an email with your account information.

Step 1. Log into your account via the 'log in' icon, top right of our website

Step 2. Click 'Manage Subscriptions'

Step 3. Select the Subscription you want to edit by clicking 'Manage Subscription' next to it

Step 4 Review your frequency in the Frequency box. To edit this, click it (don't forget to take shipping time into account - this can take 2-4 business days).

Step 5 Select your new frequency and click 'Update.'

Et voila! All done.

Your subscription can be cancelled at any time, for any reason. We know that sneaky lock-in contracts are almost as frustrating as the doorbell ringing when you have finally got your little koala down for a nap.

That is why we are flexible. You can skip boxes, adjust the frequency, change the next charge date, swap the sizes, cancel, re-activate, and update your personal details whenever you like in your Customer Portal.

Monthly Boxes of Eco Nappies are $98.80 with FREE shipping when you subscribe. You have the option to add wipes at a discounted rate.

We're committed to making like a 'lil easier for busy families so our subscriptions are super flexible.

Here's a quick video guide on how to do the basics;

• Bring your order forward or push it back
• Change your subscription product
• Change the size on a subscription order
• Change the frequency of your orders

It takes 15 seconds to change the date of your next reoccurring order.
Here's how;



When you make your first reoccurring purchase, you'll receive an email with your account information.

Step 1 Log into your account via the 'log in' icon, top right of our website

Step 2 Click 'Manage Subscriptions'

Step 3 Select the Subscription you want to edit by clicking 'Manage Subscription' next to it

Step 4 Review your next charge date in the Next Charge Date box. To edit this, click it (don't forget to take shipping time into account - this can take 2-4 business days).

Step 5 Select the date you want to change your next charge to. Click 'Update.'

Never run out of nappies again 😎

A growing koala? That's what we like to hear!

Changing the size on your subscription is super easy - it takes 15 seconds.

Here's how;


When you make your first reoccurring purchase, you'll receive an email with your account information.

Step 1. Log into your account via the 'log in' icon, top right of our website

Step 2. Click 'Manage Subscriptions'

Step 3. Select the Subscription you want to edit by clicking 'Manage Subscription' next to it

Step 4. Review the Product box. To edit the size, click it.

Step 5. Select the size you want to change to and click 'Update.'

Et voila! All done.

In your Customer Portal you can quickly change your subscription product to something else.
Here's how;




When you make your first reoccurring purchase, you'll receive an email with your account information.

Step 1 Log into your account via the 'log in' icon, top right of our website

Step 2 Click 'Manage Subscriptions'

Step 3 Select the Subscription you want to edit by clicking 'Manage Subscription' next to it

Step 4 Scroll to the bottom and click 'switch product.'

Step 5 Select the product you want to switch to, the size and frequency.

Et voila! All done.