PERFECT FIT GUARANTEE
Please get in touch with our friendly customer service team and they’ll help you get it sorted:email@example.com
Yes, you can exchange any unwanted, un-opened packets for a different size. Send us an email and we’ll generate a Return Shipping Label so you can post them back to us free of charge: firstname.lastname@example.org
Send us an email and we’ll generate a Return Shipping Label so you can post them back to us free of charge: email@example.com
You can exchange them for a different size or request a refund…whichever option you prefer.
Nappy emergency! Simply log in to your account and adjust the ‘next charge date’ to today/tomorrow/whenever you like. Or, get in touch with our friendly customer service team and they’ll take care of it for you: firstname.lastname@example.org
We have a 100% satisfaction guarantee. If you and your little koala are not COMPLETELY happy with the nappies you purchased, we’ll either refund every cent you’ve paid or send you a different size – which ever option you prefer.
(We'll even send you a Return ShippingLabel, so you’re not out of pocket for any postage).
Orders are posted every morning, except for weekends.
You’ll receive tracking details from Australia Post as soon as your nappies are on their way.
We don’t currently have this functionality online, but if you email our friendly Customer Service team, they’ll try to accommodate your request before your order is posted:email@example.com
Of course you can! Subscriptions are automatically set to Monthly, however you can adjust the frequency to anything you like. We have some customers who like to receive their box every 3 weeks, and we have others who prefer every 2 months .The frequency is entirely flexible.
All accounts are 100% flexible. Once you’ve logged into your account, you can skip boxes, adjust the frequency, change the next charge date, swap the sizes, cancel, re-activate, and update your personal details whenever you like.
Your subscription can be cancelled at any time, for any reason. We know that sneaky lock-in contracts are almost as frustrating as the doorbell ringing when you have finally got your little koala down for a nap. That is why we are entirely flexible with all parents. You can skip boxes, adjust the frequency, change the next charge date, swap the sizes, cancel, re-activate, and update your personal details whenever you like. You can jump into your account and cancel the subscription yourself or get in touch with our friendly customer service team and they’ll take care of it for you:firstname.lastname@example.org
Oh no! We’re so sorry to hear that! We want to get the issue sorted for you ASAP .Please send us an email with more details: email@example.com
Wipes are on the horizon stay tuned!
We're currently in the process of finalizing a compostable packaging solution, which we'll be implementing within the next few months if all goes to plan. We're very excited about it!
(While the current plastic packaging isn't yet biodegradable, it is recyclable. We recommend using the Recycle Program at your local Coles or Woolworths).
Yes! If you have an existing Comfy Koalas account, you can create a unique referral link to share with friends & family. If someone purchases via your unique link, you’ll get 20% off your next Monthly Box and they’ll get 40% off their first Monthly Box. All of the details are here: https://comfykoalas.referralcandy.com/
If you’ve clicked on this section, we already love you. But we’ll love you even more if you leave us an online review so other Aussie parents can hear about our small business as well.
We adore seeing your little koalas in the wild. Don't forget to tag us & #everypoopcounts