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Why Comfy Koalas?
FAQ - Existing Customers
I’m having trouble activating or accessing my account
I need a different size. Can I swap the nappies I have at home?
I’ve ordered too many nappies. What should I do?!
I need more nappies ASAP!
What is your returns/refund policy?
When will my order be posted?
How will I know when my order has been shipped?
Can my box be packed with two different sizes?
Can I change the frequency of my deliveries?
Can I put my subscription on hold for a while?
Can I cancel my subscription?
I have an issue with the nappies that I’ve received
Do you sell wipes?
Why isn’t your packaging biodegradable or compostable?!
Do you have a Refer a Friend program?
How can I support Comfy Koalas?
Here are some other helpful topics
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2 Weeks Free Nappies*
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