FAQ - Shipping & Returns detail

Articles in this section
  • How much is shipping/postage?
  • When will my order be posted?
  • How will I know when my order has been posted?
  • What is your returns/refund policy?

How much is shipping/postage?

Shipping/postage is FREE for all Monthly Boxes (recurring subscriptions).

 

For ‘one-time purchases’, shipping is a flat rate of $9.95.

When will my order be posted?

Orders are posted every morning, except for weekends.

How will I know when my order has been posted?

You’ll receive tracking details from Australia Post as soon as your nappies are on their way.

What is your returns/refund policy?

We have a 100% satisfaction guarantee. If you and your little koala are not COMPLETELY happy with the nappies you purchased, we’ll either refund every cent you’ve paid or send you a different size – which ever option you prefer.

 

(We'll even send you a Return Shipping Label, so you’re not out of pocket for any postage).

Here are some other helpful topics

Environment-Sustainability
Exisiting-Customers
Ordering-Issues
Product-Sizing
Subscription-Questions