FAQ - Shipping & Returns detail
- How much is shipping/postage?
- When will my order be posted?
- How will I know when my order has been posted?
- What is your returns/refund policy?
How much is shipping/postage?
Shipping/postage is FREE for all Monthly Boxes (recurring subscriptions).
For ‘one-time purchases’, shipping is a flat rate of $9.95.
When will my order be posted?
Orders are posted every morning, except for weekends.
How will I know when my order has been posted?
You’ll receive tracking details from Australia Post as soon as your nappies are on their way.
What is your returns/refund policy?
We have a 100% satisfaction guarantee. If you and your little koala are not COMPLETELY happy with the nappies you purchased, we’ll either refund every cent you’ve paid or send you a different size – which ever option you prefer.
(We'll even send you a Return Shipping Label, so you’re not out of pocket for any postage).