FAQ - Ordering Issues Detail

Articles in this section
  • Help! The first-time discount code isn’t working?!
  • Oops, I forgot to apply the discount code to my first Monthly Box!
  • EEK, I ordered the wrong size nappy!?

Help! The first-time discount code isn’t working?!

The 30% discount code only applies to your first Monthly Box, which is a Recurring Subscription. The code won’t work if you have checked out with a 'one-time purchase' in your cart, or if you’ve already used the code in the past.

 

Oops, I forgot to apply the discount code to my first Monthly Box!

Poop happens! But don’t fret – send us an email and we’ll refund you30%: hello@comfykoalas.com.au

EEK, I ordered the wrong size nappy!?

Please get in touch with our friendly Customer Service team ASAP so they can adjust your order before it’s posted: hello@comfykoalas.com.au

 

Here are some other helpful topics

Product Info & Sizing
Shipping & Returns/Exchanges
Subscription Questions
Environment & Sustainability
Existing Customers