Privacy Policy


Here at Comfy Koalas, your privacy is important to us which is why we are committed to upholding the National Privacy Principles contained in The Privacy Act 1998. We value our customers and, we understand the importance of the confidential handling of your personal information. The information you provide to us when purchasing any of our products or requesting information will be handled securely and sensitively with the utmost regard for your privacy.

We will take all reasonable steps to ensure that the data we collect from you and the information we use is accurate and up to date, and stored in a secure environment, accessed only by authorised persons. We will also limit the collection and use of consumer information to the minimum we require in order for us to carry out our business and provide you with the level of service you deserve and expect from us. If you would like a complete copy of our Privacy Policy Statement, please contact our friendly Customer Service online.



Occasionally we are able to offer you new products, and services from other reputable direct marketing and baby care companies. To ensure privacy, the other company cannot record your name and address unless you respond to their offer. If in spite of this safeguard you do not want to receive any information of special offers or new products, and would like to be removed either from our mailing list or have your name restricted to Comfy Koalas mailings please advise us by sending us an e-mail to or write to Comfy Koalas Pty Ltd, Unit 5, 2 – 4 William Street, Brookvale, NSW.

Under the National Privacy Principles, we will provide you with access to any of your personal information we hold. Should you wish to access your personal information, please contact our Online Customer Services/Privacy Officer.


For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part. If you know that some of your information has changed (e.g. if you changed your address), please contact us by e-mail at or by phone on 02 8054 2729 so we can make the change.



If you choose to provide us with your email address, we will only ever use it so that we can:

  1. contact you about your order or answer a query
    2. send you exciting special offers from time to time.


If you wish not to receive e-mails you may unsubscribe from the option on any e-mail sent or by contacting us on the information listed above. Your e-mail address is private and Comfy Koalas will never sell it to third parties. More information about the Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at