FAQs

Fit is so important when choosing a nappy for your baby. Our sizes are based on the weight and age of your baby however the weight does overlap between sizes. To get the best fit, you might need to go up or down a size based on your bub's weight. Our sizes are:
- Small: Infant Nappies. 3–8kg, 0–6 months.
- Medium: Crawler Nappies. 6–11kg, 4 months – 1 year
- Large: Toddler Nappies. 9–14kg, 9 months – 2 years
- Extra Large: Walker Nappies. 12–18kg, 18 months +
We are a small business located in Sydney, Australia and we're a 100% Australian owned, family business. Our team all live and work here, from marketing to logistics, packing, shipping and customer service, everything outside of manufacturing. 

Our nappies are created in China, which has the largest bamboo plantation area in the world. Before launching, we spent a long time looking for the best possible manufacturer and we couldn't be prouder of the bamboo specialists we have partnered with in terms of their ethics, manufacturing quality, access to sustainable plant-based materials, health and safety accreditations, speciality equipment and state of the art technology. This partnership simply allows us to make our nappies possible - the highest quality, eco-friendly nappy currently on the market. And bamboo is so good for baby’s skin! Which is why we’ve gone far and wide to make this happen.

The bamboo manufacturing industry in Australia is still in early stages, so for a small business looking to make a complex, plant-based eco-nappy like ours, it's just not yet feasible. You'll find that most bamboo personal products made in Australia predominately include textiles only, this is due to a number of factors including our limited plantations, harsh environmental factors and access to expertise, machinery and technology. We hope things will change in the future and wholeheartedly hope to be part of the development of this industry, locally.

If you have any further questions about how our nappies are made, please don't hesitate to reach out.

Yes, you can cancel at anytime. There are no commitments or tedious 'lock in' periods. We want to do the best by you and your baby. Flexibility is so important to us!

Once you're logged in to your Comfy Koalas account you can skip boxes, change the next payment/delivery date, adjust the frequency, switch products, cancel or re-activate your subscription and update your personal details at any time.
Visa, Mastercard and Paypal
No. There are no lock in contracts with Comfy Koalas. You can cancel your subscription, skip boxes, change the next payment/delivery date, adjust the frequency, switch products, and update your personal details at any time while logged into your account.
Yes, we do.

Metro areas generally take 1-2 working days from the date you have ordered. Regional areas take a bit longer, however we are working to improve this.

Australia Post is currently experiencing delivery delays to certain areas due to COVID-19. Please [koala] bear with them.
Not yet. However, stay tuned as we are going to expand to allow international orders soon.
Absolutely. Feel free to read our terms & conditions and privacy policies for more details.
We recommend disposing of your Comfy Koalas nappy in a biodegradable bag. (Using regular plastic bags will stop the nappy properly degrading).
Metro areas generally take 1-2 working days from the date you have ordered. Regional areas do take a bit longer, however but we are working on improving this.

Australia Post is currently experiencing delivery delays to certain areas due to COVID-19. Please [koala] bear with them.
Yes, we offer free shipping on all of our monthly subscription boxes.

Free shipping is not available for Single Packs & Double Packs.
You should have received tracking information with your order confirmation email. Please email us if you didn't receive your tracking information: hello@comfykoalas.com.au
It’s very simple. Once you order your monthly supply of nappies, you'll be automatically billed and sent a box of Comfy Koalas nappies every 4 weeks.

There are no lock in contracts with our subscriptions – we are 100% flexible. You can skip boxes, change the next payment/delivery date, adjust the frequency, switch products, cancel your subscription and update your personal details any time while logged into your account.
Apart from our larger monthly packs, we can also do significantly larger orders for child care centres etc. Please email us to organise bulk orders: hello@comfykoalas.com.au
We have a 100% satisfaction guarantee. If for any reason you would like a refund, simply email us to organise your return & refund: hello@comfykoalas.com.au
We use the most up to date SSL encryption to safeguard your personal information when shopping with us. For more information, please see our privacy policy.
Comfy Koalas nappies are made with biodegradable materials, using sustainable and natural bamboo. Regular supermarket nappies take an estimated 400 years to degrade in landfill, ours take 2.
Absolutely! If you have excess nappies, just send them to us and we will swap them for the size you need. If you bought the wrong size, please send us an email and we will organise for the right size to be sent out to you ASAP: hello@comfykoalas.com.au
Please email us. We'd love to hear from you! hello@comfykoalas.com.au